Refund & Cancellation Policy

Subscription Cancellation

• You may cancel your subscription at any time from your account settings.
• After cancellation, your subscription remains active until the end of the current billing cycle, with no additional charges.
• Once the billing cycle ends, your account will revert to the free tier.

Refunds

• Within 7 days of first purchase: If you are unsatisfied within 7 days of your first subscription, you may request a full refund. This applies only to first-time subscribers.
• After 7 days: No refunds are issued for the current billing cycle. Paid features remain available until the end of the cycle.
• Auto-renewals: Charges from auto-renewal are non-refundable. To avoid renewal, cancel your subscription before the next billing date.

AI Credits & Value-Added Services

• Consumed AI Credits (e.g., AI image generation, AI video generation) are non-refundable.
• Unused value-added Credits are non-refundable 30 days after purchase.

How to Request a Refund

• Email: sales@optima.chat
• Phone: +852-53736279

Refund requests are processed within 5–7 business days.